Shipping & Returns

Returns Policy

You may return new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If your item is damaged please Contact Us within 24 hours of receiving the item.

To be eligible for a return, your item must be unused (unopened, all seals intact) and in the same condition that you received it. It must also be returned in the original packaging. 

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request .

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

Flat Rate Standard UK Shipping £4.95 Per Order, UK only.

Free Standard Shipping On Orders Over £130, UK only.

We currently only ship to the UK, however if you are interested in having your product shipped to mainland Europe please Contact Us, before placing your order.  Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items, we will typically ship your items 1-3 working days from the date the order was placed. The prices quoted on our site are for standard economy shipping to the UK, if you require another service please Contact Us prior to placing the order.

Covid 19 Shipping Update

We hope that you are well and staying safe during these challenging times. Our team are working hard to ensure we ship every order either on the day it was received or the next day. 

All of our orders are shipped using the Royal Mail on a 48 Hour service, we use the Royal Mail as they provide excellent coverage throughout the U.K. regardless of your location.  

Due to the challenges of working through the lockdown, the Royal Mail will not guarantee their normal level of service: due the social distancing, the change of operating hours at Post Offices and the reduced frequency of home deliveries.

So what does this mean for your order? In general we are finding that our parcels are usually delivered in around 3-4 days as opposed to the usual 2 days/48 hours that is typically achieved. We believe that the Royal Mail are doing a fantastic job in very difficult circumstances and we ask that where possible you allow sufficient time for your order arrive and if you have a special occasion please build in a little extra time to avoid disappointment. 

We appreciate your business and thank you for your support and patience during these challenging times.

Packaging

Your item will be securely packaged to ensure that it arrives with you in first class condition. In order to reduce the impact on the environment we will where possible use recycled packaging. Note this will not in any way affect the condition or safety of the item.